Frequently Asked Questions
The Royal Sonesta San Juan
What are the check-in and check-out times?
- Check-in begins at 4:00 PM
- Check-out is at 11:00 AM
Early arrivals and late departures may be accommodated based on availability and may incur an additional fee.
Does the hotel offer airport transportation?
While we do not offer a shuttle, Luis Muñoz Marín International Airport (SJU) is just 2 miles away—a quick 5-minute drive.
Taxis, rideshares (Uber, Lyft), and private car services are readily available at the airport.
Is the hotel on the beach?
Yes. The Royal Sonesta San Juan is located directly on Isla Verde Beach, offering stunning ocean views and easy beach access from the resort’s pool deck.
Does the hotel offer parking?
Yes. Guests have two options:
- Self-parking: $27 per day
- Valet parking: $33 per day
Rates include tax. Parking fees are not included in the room rate.
Is the hotel pet-friendly?
Absolutely. We welcome well-mannered pets with no breed or weight restrictions.
A one-time pet fee applies, and pet-friendly rooms are available. Please inform us in advance so we can prepare accordingly.
Is housekeeping provided daily?
Yes. Daily housekeeping service is provided to ensure your comfort throughout your stay. Additional service or turndown requests can be made through the front desk.
Are laundry and dry cleaning services available?
Yes. We offer professional laundry and dry cleaning services for your convenience. Same-day service is available upon request.
What dining options are available at the hotel?
The Royal Sonesta San Juan features a variety of culinary experiences:
- Aleli – Elevated Puerto Rican cuisine with international flair
- Akua Pool Bar – Swim up bar offering refreshing cocktails and light bites
- Karaya Lobby Bar & Terrace – Cocktails and light fare in an elegant setting
- La Bodeguita – Quick bites, coffee, and essentials
- Ocean Breeze – Casual beachfront dining and cocktails
- Sottovento Ristorante – Classic Italian cusisine
In-room dining is also available daily.
Does the hotel have a pool and wellness amenities?
Yes. Our resort features a lagoon-style oceanfront pool, surrounded by cabanas and palm trees. Guests also have access to a 24-hour fitness center and can schedule spa treatments with local partners.
Is The Royal Sonesta San Juan family-friendly?
Yes. With beach access, a large pool, family-friendly dining, and nearby attractions, our hotel is a great choice for families. Cribs and rollaway beds are available upon request.
Do you offer meeting or event space?
Yes. We offer over 24,000 square feet of flexible indoor and outdoor event space, ideal for weddings, conferences, and social gatherings.
Contact our Events Team for tailored packages and availability.
Can I use Sonesta Travel Pass® points for my stay?
Yes. You can earn and redeem Sonesta Travel Pass® points at The Royal Sonesta San Juan for free nights, upgrades, and exclusive perks.
Enroll or manage your account at TravelPass.Sonesta.com.
Is The Royal Sonesta San Juan a Government Ready hotel?
Yes. The Royal Sonesta San Juan is proud to be designated as a Government Ready hotel. This means we’ve completed Sonesta’s proprietary U.S. government segment training and are fully prepared to meet the unique lodging and meeting needs of federal agencies.
We maintain:
- A current FEMA number
- A registered Unique Entity Identifier (UEI)
- An active CAGE Code
This designation ensures we can quickly and efficiently respond to federal lodging requests for official travel, TDY assignments, or government meetings. Government planners can book with confidence knowing our property is compliant, capable, and experienced.
